Do you offer a warranty on your products and services?

Yes we do. The products we sell include a 30 day money back warranty. Many of the manufacturers we represent have warranties beyond that and have been very good working with us on the rare occasion there are problems. All custom orders are handled separately and details are outlined with each order.

Can I supply my own design for custom designed stained glass.

You certainly can. Although, to get the most out of your "custom designed" experience, you may want to let our artists come up with a design for you that you can consider as well. Years of experience have shown us that unless you have an art background, and sometimes even if you do, but don't have a glass background, you will be more satisfied letting us work on the whole process for you. The choice is ultimately yours.

What payment methods do you accept?

We accept VISA, MASTERCARD, as payment options on our web site.   Contact us for other options.

How do you ship and how much does it cost?

Shipping will go through the best available carrier for each order. Especially when working on custom windows, shipping will be discussed with you prior to shipping. Weight and size of custom orders will vary, and so will the shipping methods.

If I purchase a "Class In A Kit" from you, what do I do if I have a question?

All "Class In Kit" orders include detailed instructional media with them. Feel free to call or email any questions you may have that you don't find in your kits. If it is in the kit, and you still don't understand, feel free to contact us for clarification at any time.

Do you offer online classes?

At this time, we offer classes in our Tecumseh studio, classes in a kit, and are working on classes that can be taken online. Keep watching our web site for updates.

Information specific to the items on the FOR SALE:  Imported Stained Glass Page

Our Tiffany Style Lamps and stained glass panel are top quality. They are REAL glass, handcrafted, handcut, & HIGH heat soldered.  Free shipping is included, you are not likely to find a lower priced, free shipping delivered, factory fresh tiffany style table lamp. floor lamp, pedestal lamp, night light, accent lamp, stained glass fireplace screen or stained glass panel ANYWHERE.

What is the difference between Tiffany lamps, Tiffany style lamps, stained glass lamps, reproduction Tiffany lamps, and original Tiffany lamps? Tiffany lamps can mean many things, but most commonly it is the general term for Tiffany style lamps, Tiffany reproduction lamps, and the original Tiffany lamps made by the Tiffany Studios, New York. Original Tiffany lamps are made by the Tiffany Studios New York in late 1800's and early 1900's. Tiffany reproduction lamps are reproductions of the original Tiffany lamps. Tiffany style lamps are stained glass lamps inspired by the original Tiffany lamps and other stained glass and Art Nouveau subjects. Stained glass lamps are lamps which shades are made of stained glass (many pieces soldered together). Some stained glass lamps have stained glass bases as well. Real Tiffany Lamps by Tiffany & Co. when found can cost up to several hundreds of thousands of dollars.

Are you selling original Tiffay lamps, reproduction Tiffany lamps, or Tiffany style lamps? We sell heirloom-quality reproduction Tiffany lamps and Tiffany style stained glass lamps. We do not sell original Tiffany lamps made by the Tiffany Studio, New York.

Are the methods and techniques different in the making of Tiffany style lamps, Tiffany reproduction lamps, and the original Tiffany lamps? The making of most Tiffany style lamps and reproduction Tiffany lamps follow the tradition of the original Tiffany lamps, by soldering many (often hundreds) of counts of colorful stained glass together.

How much do the Tiffany lamps cost? The cost of a Tiffany lamp varies. The original Tiffany lamps can go anywhere from a few thousand dollars to hundreds of thousands of dollars. Many of the original Tiffany lamps are in private collection and in museums. Vendors of the Tiffany style lamps and Tiffany reproduction lamps usually ask for a few hundred for their lamps.

What materials do you use in your Tiffany lamps? We use the very fine stained glass in the shades of the Tiffany lamps, and zinc alloy or polished stone resin in the bases of the Tiffany lamps. Lamps may have a slight coating of oil on the lamp when it arrives. This oil is used not only to cut the glass, but is also left on the glass to help protect the lamp. The oil is carefully removed with warm soapy water on a damp rag. The lamp MUST be unplugged and the rag should NOT be soaked, just damp.

What do I need to know about the bulbs of Tiffany lamps? Tiffany style lamps normally have unique bases and sockets. For the most common types of Tiffany lamps, i.e, those with 16" diameter lamp shades up to 20" diameter lamp shades, two (2) 60 watt sockets are generally recommended, although in some cases three (3) sockets and/or higher voltage bulbs are used as well. For Tiffany lamps with larger size lamp shades, three (3) sockets are generally recommended. For Tiffany lamps with smaller size lamp shades, one (1) socket with regular bulb is generally used. Sometimes, intermediate size sockets and bulbs are used for the smaller Tiffany lamps. Remember, energy save bulbs do fit and make the colors POP even more.

Are your hanging Tiffany lamps swag lamps or are they hard wired?  Our hanging Tiffany lamps are hard-wired and come with a ceiling cap. However, you can easily convert them to swag lamps by extending the chain and cord.

How much is the shipping charge of your Tiffany lamps? Is insurance included? Shipping is include (FREE in the continental USA) and they are insured .

How quick do you ship? We normally ship your order of Tiffany lamps or stained glass same day or next day not counting weekends and holidays

Can they be returned? Yes, we insure EVERY SHIPMENT of our lamps for damage, the protocall for returns MUST BE FOLLOWED. A picture of the damage has to be taken by you or your customer, then, that pic is emailed to us, then we will send a pick-up and EITHER send a NEW item, OR refund, OUR CHOICE. This is VERY important. If a lamp or stained glass panel is returned for any other reason (did not like the color, did not like the size etc) then there is a 20% restock fee. Because in most cases when the item is returned we have to supply NEW PACKING AND NEW BOXES to resell. And, the more these items asre shipped, the more opportunity for damage. So INSURE ANY RETURN, because we will NOT refund a damaged return unless we have recieved pictures prior to the return & you have approval to return the item/items.

Damaged items: We insure ALL orders for damages at NO cost to you. HOWEVER, the proper claims process must be followed for our claims to be processed. Your customer or you, MUST take a digital photo of any and ALL damages within 10 days. This photo must then be forwarded to us so we can evaluate the damage and either refund or reship OUR CHOICE.

The National Electrical Code, as well as laws in the majority of states, requires that lamps and fixtures be tested by a recognized, independent safety-testing agency before they can be legally sold and installed. Electricians in some areas will refuse to install non-UL fixtures. When shopping for lamps and fixtures, look for the term "UL Listed." And don't be fooled by statements like "All fixtures are manufactured from UL-approved components." Our fixtures conform to UL standards, are tested as a complete unit, and bear the UL label.