Shipping Policy

We normally ship all in stock items within 5 business days from the time your order is received.

Custom orders are handled individually and discussed with you prior to shipping or delivery.

Return Policy

Have confidence in ordering with Pictures In Glass. If you are dissatisfied with ANY of our products, you may return the item for a full refund within 14 days of receiving the items less shipping costs. In the event that you need to return a product, please contact us for return instructions. Returns will be credited back to your credit card minus any shipping, handling or freight charges.

Damaged Goods Policy

If for any reason the item(s) are damaged that you receive, we will replace them within the first week of your receiving them. Please contact us as soon as you find any defect and we will replace it immediately. If it is a custom order and will take more time to return, this will be discussed with you ahead of time.

Backorder Policy

Some items may be temporarily out of stock. This can happen if a specific glass is requested and the manufacturer only produces that glass 3-4 times throughout the year. No matter what the reason is, if there is a back order, you will be contacted via email or phone for your direction about the back ordered item.